Privacy policy

Last updated: May 2026 QuickPen Pro ("we", "us", or "our"), Sofia, Bulgaria 121, Postal Code 1000, EU, is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. DATA CONTROLLER QuickPen Pro, Sofia, Bulgaria 121, Postal Code 1000 Email: sales@quickpen.pro WHAT DATA WE COLLECT - Identity data: name, email, billing and shipping address - Transaction data: order details (payment processed via Shopify — we do not store card data) - Technical data: IP address, browser type, cookies and usage data - Communication data: messages sent via email or contact forms LEGAL BASIS FOR PROCESSING (GDPR Art. 6) - Contract performance: to process and fulfill orders - Legal obligation: EU tax, accounting, and consumer protection laws - Legitimate interests: fraud prevention and website improvement - Consent: marketing communications (opt-in only) HOW WE USE YOUR DATA - To process and fulfill orders - To communicate about orders or inquiries - To comply with legal obligations - To send marketing emails (with explicit consent only) DATA SHARING We do not sell your data. We share data only with: Shopify Inc. (platform), payment processors, shipping carriers, and legal authorities where required by EU/Bulgarian law. All processors are bound by GDPR-compliant data processing agreements. COOKIES We use essential cookies for store functionality and optional analytics cookies. Manage preferences via our cookie consent tool. DATA RETENTION Personal data is retained for as long as necessary, and minimum 5 years to comply with EU accounting and tax obligations. YOUR RIGHTS UNDER GDPR - Right of access - Right to rectification - Right to erasure ("right to be forgotten") - Right to restriction of processing - Right to data portability - Right to object - Right to withdraw consent at any time To exercise your rights: sales@quickpen.pro You may also lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) at www.cpdp.bg. INTERNATIONAL TRANSFERS Data is processed within the EU/EEA. Where transferred outside (e.g. Shopify servers), appropriate GDPR Chapter V safeguards apply. CHILDREN'S PRIVACY Our website is not directed at individuals under 18. We do not knowingly collect data from minors. CONTACT QuickPen Pro, Sofia, Bulgaria 121, Postal Code 1000 Email: sales@quickpen.pro